Planner 5D

How to Flip a Project?

Could You Help Me Design a Project?

How to Use the Colour Palette? (Web)

How can I see the dimensions of the room?

I can't log in to my account. What should I do?

I forgot to cancel my subscription before the end of a free trial. Can I still get a refund?

Is there a public API available for Planner 5D?

I've got charged instead of a trial.

How do I create a separate wall with a different height?

What do I need to know before start using Planner 5D?

I have a connection failure. What am I supposed to do?

How does the Design Battle work?

How do I purchase a subscription?

Where can I find the language settings?

Don’t worry, it’s not possible to delete the project on any platform and if you accidentally removed an item while editing, you can always add it back again.

What if I accidentally deleted the project or item?

Am I eligible for a refund?

Subscription disappeared. What should I do?

How to Add a Balcony?

Creating an Attic

How to Merge Projects?

How do You Move the Plan to a Second Floor?

What are Homeplans?

How to Change the wall Colour?

How to Switch the Night Mode in the Project?

How to Change the Wall Height?

How to Place a Logo on the Wall?

What is the Price for a PRO subscription? (PRO)

How to Move and Align Rooms (Web)

How to Rotate Items (iOS)

If something isn’t working the way it should, we’re here to help. To investigate quickly (and avoid back-and-forth), please share the details below, it helps our team reproduce the issue…

Suspecting or Experiencing a bug? 🐞

The only way to import a plan is by using our AI recognition feature.

Digitising Your Plan using Upload a Plan feature

All You Need to Know About the Affiliate Program

Is there a trial period?

Program for Schools and Universities

Using Planner 5D for Free

White label solution for business

Planner 5D Social Networks

How to find a designer with Planner 5D

Available for hire option

How to Turn the Lights On?

At the moment you can only group objects using the Web platform.

Power of Grouping in Planner 5D: A Step-by-Step Guide

What is Homeplans?

Unleash Your Inner Designer: Explore Planner 5D's Design School

Design School

Are you seeking for a team of experts to help your with your home renovation? Our professional design team is here to help!

How to choose a designer?

The Ultimate Solution for Aspiring and Professional Interior Designers

What is a PRO subscription?

Local contractors

Building each room one at a time is time-consuming. We understand the need for efficiency and offer solution: Upload a Plan feature.

Using Upload a Plan Feature

If I unlock Premium, will I have access to all the features?

Can't upload a plan for recognition: Previous task in progress

Your Voice Matters: Share Your Suggestions for Planner 5D

How to remove the Planner 5D logo from renders?

Entering Promo Codes (Windows)

How my students can share their work with me?

Design generator: your AI tool for home renovation

Meet Bernard — Your Personal AI Design Assistant

How to Add Windows (Android)

Does Planner 5D save chat conversations?

Floor plan processing can take a little time.

Upload a Plan - Processing Time

F.A.Q.

I accidentally created several accounts

User Temporarily Disabled

Lost Access to Account

Unauthorised account sign up

Lost Access to an Account on iOS Device

Deleting an account

Clearing Cache in Google Play

We have temporarily disabled the option to sign in with a Facebook account.

Disabling login with Facebook option

If your subscription isn’t showing up, don’t worry there are a few common reasons this can happen. In most cases, it’s easy to fix.

Why I can't see the subscription?

Issues with Account

Files Cannot be Downloaded

App crashes whenever you open a project? Try these steps.

Troubleshooting Crashes When Opening Projects

Exterior walls showing through the internal walls

Accidentally Deleted the Project

Projects are missing

AI Plan Recognition Didn’t Work

Project Synchronisation

Exporting Projects

How to use the Magic Cube

How to delete a project?

Duplicating project

Why wasn't my plan recognised?

Transferring Objects Between Projects

What do you do if you wish to cancel the processing of the AI floor recognition

Halting the Plan Digitalization Process (iOS)

Can I get elevations in Planner 5D?

Can I delete custom textures? How do I restore deleted ones?

Managing Custom Textures in Planner 5D

How to see projects of other users?

In this article, you'll find a step-by-step guide on how to create a folder with your beautiful project in Planner 5D!

How to create a folder with multiple projects?

Accidentally Deleted the Project (Windows)

How to Copy a Gallery Project into Your Workspace

You can create a new project anytime from your Planner 5D dashboard. 

Once created, it will appear in your project list and you can start designing right away.

How to create a New Project (Web)

How to Rotate Items (Android)

How to Rotate Items (Windows)

How to Rotate Items (Web)

How to replace an item in the project

On iOS, you can flip most objects in a couple of taps.

How to Flip an Object (iOS)

How to Change the Size of the Room?

Issues with Project

Subscription isn't active

You can unsubscribe any time. Follow instructions to get it done!

Subscription Cancellation

Issues with Subscription

Find answers and get help from Intercom Support and Community Experts

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