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Unauthorised account sign up
Unauthorised account sign up
Updated over a week ago

If you have received an email from Planner 5D confirming an account sign up that you did not authorise, please contact us on Planner 5D Customer Support and provide us with your email address and a confirmation message to delete the account on your behalf.

We will proceed with handling your request as soon as you confirm with us.

To prevent future unauthorised account sign ups:

  1. Please enable two step authentication on your email address.

  2. Review devices where you are currently signed into your email address and remove devices that you have not authorised.

  3. Ensure that you are using a strong, unique password for your account.

  4. Refrain from sharing your email account login information.

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