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F.A.Q.
F.A.Q.
Halting the Plan Digitalization Process (iOS)
Halting the Plan Digitalization Process (iOS)

What do you do if you wish to cancel the processing of the AI floor recognition

Updated over a week ago

If you've begun the process of digitalizing your plan in the Planner 5D app, and then decide that you want to stop it, there are a few things to note.

At present, once initiated, the digitalization process is designed to continue until completion. This means that our AI will persist in recognizing and processing the plan, even if you decide midway that you'd like to halt the process.

Despite this, if the plan is still in the early stages of recognition, you may have a window of opportunity to halt the process. To do so, reach out to our customer support team and request that they cancel the digitalization of your plan. While we can't guarantee cancellation every time, if the plan hasn't yet progressed to the final stage of recognition (which cannot be aborted), we might be able to help.

Remember, our customer support team is here to assist you and ensure a positive experience with Planner 5D. If you have any further questions or need more information, please don't hesitate to reach out.

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