If you are experiencing an issue with Planner 5D, we recommend first visiting our Help center or contacting us at support@planner5d.com and describing the issue.
Important Information about refunds
Support inquiries are typically addressed within 2–3 business days.
If a refund is approved and processed, it may take up to 10 business days to appear in your account, depending on your payment service provider.
Refunds are returned to the original payment method used for the purchase, such as:
Credit or debit card
PayPal
Processing times can vary depending on your bank and payment method. PayPal refunds may appear more quickly than card refunds.
If your card number has changed due to a bank update or your card has been blocked, your bank should still route the refund to the correct account.
If you do not see the refund after 10 business days, check your account statement and contact your bank, card issuer, or payment provider for more information.
What should I know about refund eligibility?
According to our Refund Policy, Planner 5D subscriptions and item packs are non-refundable digital content, except in the cases described below.
Unauthorized payment
If your bank card or PayPal account was stolen or compromised and charged without your authorization, contact your payment service provider immediately.
Your bank, PayPal, or other payment provider is responsible for investigating the unauthorized transaction and helping you secure or cancel the affected card or account.
Defective digital content
A refund may be considered if the delivered digital content is proven to be defective within 14 days of the purchase date.
Please contact us and provide:
A description of the issue
Screenshots or other materials showing the defect
We will review the case and try to resolve the issue if the defect is caused by Planner 5D.
If the defect is confirmed and cannot be promptly resolved, we will offer a refund.
App Store and Microsoft Store purchases
Planner 5D is not technically able to change, cancel, or refund subscriptions purchased through the App Store or Microsoft Store.
These subscriptions and payments are managed directly by the respective stores.
App Store Yearly subscription after a trial
If the App Store charges you for a Yearly subscription after the 3-day trial, Planner 5D cannot process the refund directly.
If you signed up for a free or discounted trial and do not want it to renew, the subscription must be canceled at least 24 hours before the trial ends.
If the subscription is not canceled in time, the App Store may process the renewal charge according to its subscription rules.
Please also keep in mind that a trial can only be activated once.
If you attempt to activate the trial again, Apple may charge the full amount of the selected subscription instead of providing another trial.
When can a refund be an option?
You paid twice for the same subscription
If you accidentally paid twice for the same subscription, we can:
Refund one of the two payments, or
Offer an extension of your subscription
You purchased both PRO and Premium
If you accidentally purchased both a PRO and Premium subscription at the same time, we can refund one of the subscriptions.
Please note that a Premium subscription cannot be used for commercial purposes.
You purchased both Monthly and Yearly subscriptions
If you accidentally purchased both a Monthly and Yearly subscription at the same time, we can:
Refund one of the subscriptions according to your choice, or
Offer an extension of your subscription
What happens when my subscription renews?
Planner 5D subscriptions use recurring payments.
Your payment method is automatically charged at the beginning of each new billing period based on the subscription you selected, such as Monthly or Yearly.
If you do not want your subscription to renew again, you should cancel your subscription before the next renewal.
We do not issue refunds for charges made before the cancellation request.
Once a refund is processed, the subscription is canceled to prevent further renewal charges. You will continue to have access to the subscription features until the end of the current billing period.
What if my case is not listed here?
If your situation is not covered above, contact us at support@planner5d.com and describe what happened.
Our Support team can also assist if you:
Cannot access your PRO features
Have questions about PRO and Premium subscription differences
Are unsure about a charge on your account
Need help understanding your subscription
What if I haven't received my refund?
If your refund does not appear within 10 business days:
Check your bank or payment account statement.
Contact your bank, card issuer, or payment provider to confirm whether the refund is pending or delayed.
If the issue remains unresolved, contact our Support team for further assistance.
How can I avoid unexpected charges?
To help prevent unexpected subscription charges:
Review your subscription status regularly.
Cancel your subscription at least 24 hours before the renewal date if you no longer want it to renew.
Contact Support if you have questions about your subscription or a charge.