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Troubleshooting Crashes When Opening Projects
Troubleshooting Crashes When Opening Projects

App crashes whenever you open a project? Try these steps.

Updated over a week ago

Experiencing crashes when opening a project on your iOS device or any other platform can be a frustrating experience. Not to worry, though! We have a few suggested steps that can help you resolve the issue.

  1. Reinstall the App: Cache or minor conflicts with the app can sometimes cause hiccups. Try uninstalling the Planner 5D app from your device, then reinstalling it from the app store. This process can help clear any potential issues.

  2. Test Different Projects: It's essential to identify whether the issue occurs only with a specific project or with all projects. If the problem is specific to one project, it might be an indication that the plan is too large or complex for your device to handle effectively. In such a case, consider simplifying the plan or if possible, upgrading to a more powerful device.

  3. Contact Customer Support: If the problem persists with all projects or even a simple one, it's time to reach out to our customer support team. We're here to assist you in identifying and resolving the problem to ensure a smooth experience with our app. You can reach out via email [email protected] if the app doesn't work.

Remember, we're committed to providing you with a seamless Planner 5D experience. Feel free to reach out if you encounter any issues, and we'll do our best to help!

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