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I lost my previous project on iOS
I lost my previous project on iOS
Updated over a week ago

If you're having trouble finding older projects within the Planner 5D app, don't worry! Our Support team is here to help you regain access to them. Follow these simple steps to contact the Support team and get the assistance you need:

  1. Open the Planner 5D app: Launch the Planner 5D app on the device you used to create the missing projects.

  2. Open the Profile tab: Locate the profile icon in the bottom menu, and tap on it to open the profile page.

  3. Find the Support option: Tap the 'Report a problem' button to launch a live chat;

  4. Describe your issue to the Support team: Be sure to provide as much information as possible about the missing projects to help us locate them efficiently.

Once you've contacted our Support team, we'll do our best to assist you in recovering your older projects. Our goal is to ensure you have seamless access to all your work in Planner 5D, so you can continue creating and designing without any obstacles.

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