App crashes
Valentina Planner 5D avatar
Written by Valentina Planner 5D
Updated over a week ago

If you're experiencing crashes when opening a project on your iOS or other devices, follow these steps to troubleshoot the issue:

  1. Reinstall the app: Sometimes, stored cache can cause conflicts with the app. Uninstall the Planner 5D app from your device, and then reinstall it from the app store to clear any potential issues.

  2. Test different projects: Check if the issue occurs only with a specific project or with all projects. If the problem appears with one project, it might be too large or complex for your device to handle. In this case, consider reducing the complexity of the plan or upgrading to a more powerful device.

  3. Contact customer support: If the issue persists with all projects or even with a simple one, reach out to Planner 5D's customer support team for assistance. We will help you identify and resolve the problem to ensure a smooth app experience.

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