On your adventure with Planner 5D, you might stumble upon some cases where you'll require additional help to keep moving forward. Our Support team is here 24/7, ready to lend a helping hand!

By following these simple steps, you can help us resolve your issue in no time:

  1. Always contact us from the app you've faced a problem in;

  2. Add a screenshot of your issue to the ticket;
    This screenshot should capture the whole screen. Sometimes tiny details help us solve the case.

  3. Describe the step-by-step process that led you to that issue;
    The more details you give us, the faster we can reproduce your journey to find and fix the obstacle on your way.

  4. If a purchase is missing, attach a screenshot of the receipt, so we can to find and restore it.
    We will need to see your purchase order ID on the screenshot. Usually, it looks like GPA.1234-1234-1234-12345

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