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Contacting Support Team for Help (Android)
Contacting Support Team for Help (Android)
Updated over a week ago

On your adventure with Planner 5D, you might stumble upon some cases when you'll require additional help to keep moving forward. Our Support team is here 24/7 ready to lend a helping hand!

By following these simple steps you can help us resolve your issue in no time:

  1. Always contact us from the app you've faced an issue in. With the Android version of Planner 5D, go to the Profile section and tap on Report a Problem.

  2. Describe the step-by-step process that led you to that issue. The more details you provide us with, the faster we can reproduce your journey to find and fix the obstacle on your way!

  3. We may ask you to share a screenshot or a small video illustrating the issue. For example, if your recently purchased subscription is missing – we will ask you to share the screenshot of the receipt with the purchase ID (e.g. GPA.1234-1234-1234-12345), so we can find and restore it.

Thank you in advance for cooperation! We do our best to be of help!

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