Before you start
All subscriptions are auto-renewable.
You can cancel your subscription at any time. As long as the cancellation is completed at least 24 hours before the renewal date, you will not be charged.
If the subscription is not canceled within this timeframe, the renewal charge may be processed.
You can check this article to learn more about How to Cancel Subscription
Prices may differ depending on the platform and region.
Some subscription types and trial options are platform-specific.
Partial refunds for unused subscription days or full refunds are not available according to the Refund Policy.
There is a trial period. Trials can only be activated once.
Subscription plans
Basic plan
The Basic plan is free and includes access to free catalog items and their customization options.
Basic plan features
Design spaces using a limited number of catalog objects
Customize floors and walls
Create an unlimited number of screenshots [draft render]
Edit the properties of free catalog items, including:
Dimensions
Levitation
Other available properties
Upload and use custom textures without limits
📌 Free catalog availability: Free catalog items may vary by platform. An item that is available for free on one platform may require a subscription on another platform, as the free status of catalog items is determined separately for each platform.
📌 Item customization: Basic users can edit the available properties of items marked as free on the platform they are currently using.
Premium subscriptions
Premium subscriptions provide access to additional Planner 5D features and customization options. Subscription options may vary by platform.
Subscription type | Available on | Duration | Notes |
Premium Trial | iOS, macOS | 3 days | Trials can only be activated once. |
Weekly Premium | Android, iOS | 7 days |
|
Monthly Premium | All supported platforms | 30 days |
|
Yearly Premium | All supported platforms | 365 days |
|
Premium features
Full catalog access
AI plan recognition
Home Scanner feature
1 Basic video recognition
Renders
Credit-based actions use your available credits according to the applicable credit cost.
PRO Subscription
Monthly and Yearly PRO subscriptions are intended for professional use.
A 7-day PRO trial is available on all supported platforms except macOS.
PRO includes Premium functionality together with additional professional tools.
PRO features
Depending on the platform, PRO can include:
Premium features
4K renders
360° Panorama renders
360 Walkthrough renders
Upload a 3D model
Moodboards
Documents
Plan recognition
Home Scanner features
1 Full [PRO] scan
Credit-based renders, recognition, and other supported actions use your available credit balance.
How to upgrade your subscription
On Web
Click directly on the Pricing section, or click your account.
You can also purchase a subscription through the Pricing page.
Open Profile or Subscription.
Choose the subscription you want.
Follow the on-screen instructions.
On Android
Open your Profile.
Select Unlock all or Premium.
Tap Upgrade.
Choose the subscription you want.
Follow the on-screen instructions.
On iOS
Open the Planner 5D app.
Tap Upgrade in the upper-right corner.
Alternatively, open your Profile and tap Upgrade.
Select the subscription you want to activate.
Follow the on-screen instructions.
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On macOS
Open the application.
Click the Profile icon in the upper-right corner.
Click your current subscription plan.
Choose the subscription you want.
Follow the on-screen instructions.
On Windows
Open the Windows application.
Open My Projects.
Select Become a Premium Member.
Choose your subscription.
Follow the on-screen instructions.
How to Activate Trial
If you're activating a free trial, make sure the trial toggle is turned on before completing the subscription.
Trials can only be activated once.
Web
Android
macOS
iOS
Windows
About Credits
Planner 5D uses a shared credits system for renders, plan recognition, video recognition, Home Scanner recognition, and other supported features.
When you create a render, recognize a plan, process a scan, or use another supported credit-based feature, the required number of credits is deducted from your balance.
Custom textures do not use credits.
Credit balance
Your AI credit balance is displayed in the upper-right corner of the screen, next to your profile icon. The number shown beside the credit icon indicates how many credits you currently have available.
Credit costs
Renders
Render type | Credit cost |
360° Panorama | 200 credits |
4K render | 40 credits |
All other renders | 10 credits |
AI Recognition
Recognition type | Credit cost |
Recognition from an image, document, or other supported file | 50 credits |
Basic video recognition | 350 credits |
Basic video recognition with design | 1,050 credits |
Video recognition | 1,050 credits |
Video recognition with design | 1,050 credits |
Custom textures
Custom textures are free and don't use any credits. You can upload and use custom textures without spending credits.
Existing render and recognition balances
If you already had renders, recognitions, or other eligible balances before the move to credits, an equivalent amount of credits was added to your account.
For example, if you had 3 standard renders, you received 30 credits. Your previous balance can still remain visible in your account during the transition.
When you use a supported feature, both the relevant previous balance and the corresponding credits can be updated.
For example:
If you have 1 render and 13 credits, creating a standard render leaves you with 0 renders and 3 credits.
If you have 0 renders and 12 credits, you can create one standard render and will have 2 credits remaining.
If you have 0 renders and fewer than 10 credits, you cannot create a standard render until you have enough credits.
If you purchase an older product that provides renders, recognitions, or another supported balance, the corresponding credit amount is also added to your account.
FAQ
Why am I being charged? Why did my subscription renew automatically without my consent?
Why am I being charged? Why did my subscription renew automatically without my consent?
All Planner 5D subscriptions are automatically renewable. When you purchase a subscription, you agree to recurring payments, which means your subscription will renew automatically at the beginning of each billing period unless you cancel it.
You don't need to provide consent again for each renewal, as automatic billing is part of the subscription you originally purchased.
To avoid future charges, make sure to cancel your subscription at least 24 hours before the next renewal date.
For step-by-step instructions, see How to Cancel Subscription.
I canceled my subscription. When will I get my money back?
I canceled my subscription. When will I get my money back?
Canceling your subscription only prevents future renewal charges. It does not automatically refund payments you've already made.
Please note that Planner 5D Support cannot directly issue refunds for subscriptions purchased through app stores. Refund requests must be submitted through the store where the subscription was purchased.
For more information about refund eligibility, please see our Refund Policy.
I deleted my account, why am I being charged?
I deleted my account, why am I being charged?
Deleting your Planner 5D account or uninstalling the app from your device does not automatically cancel your subscription. This applies to subscriptions purchased through both the Planner 5D website and app stores.
To prevent future charges, you must cancel your subscription separately before the next renewal date.
Trial charged immediately
Trial charged immediately
If you were charged immediately instead of receiving the expected free trial, check whether your Apple ID has previously been used to activate a Planner 5D trial.
You may also be charged if you exit the trial offer screen and proceed with purchasing a discounted subscription instead.
If you have any questions or notice an unexpected charge, please contact our Support team as soon as possible. We'll review your situation and provide further instructions.
I purchased the wrong plan
I purchased the wrong plan
For example: If you've already been charged for a Yearly plan and would like to downgrade, please contact the Planner 5D Support team to discuss your available options.
Please note that Planner 5D Support cannot directly downgrade subscriptions purchased through app stores.
For more information about refund eligibility and applicable restrictions, please see our Refund Policy.