The process varies depending on your payment method, subscription platform, or specific invoice needs. This guide explains all available options.
Retrieving Invoices for Planner 5D Subscriptions
1. Subscriptions Purchased Directly Through Planner 5D
If your subscription was purchased directly through Planner 5D, invoices will be sent to the email address associated with your purchase.
Please check both your inbox and spam/junk folders for the email containing the invoice.
You can also request an invoice for subscription renewals by contacting support. Support can provide a document confirming the renewal, along with details on any applicable refunds.
2. Subscriptions Paid Through Third-Party Platforms
Google Play: If your subscription was purchased via Google Play, Planner 5D cannot issue an invoice.
Instead, invoices and receipts are provided directly by Google. To retrieve the invoice:
- Sign in to your Google account.
- Visit your orders in Google Play or Google Payments.
- Download the receipt or invoice details from the purchase history.
PayPal: For payments made through PayPal, invoices are available in your PayPal account.
Navigate to your transaction history for the corresponding payment and download the invoice or receipt.
Adding Customization to Your Invoices
You can request Planner 5D to customize your invoice by adding your company details.
When contacting support, include the following information:
Legal business name
Business address
VAT/tax identification number (if applicable)
The support team will issue or update the invoice with your provided details, and the customizations will appear on the invoice document.
Frequently Asked Questions (FAQs)
Will I automatically receive invoices for my subscription?
Yes. For direct Planner 5D subscriptions, invoices are sent monthly via the payment provider (e.g., Stripe) to your email.
For assistance with a current month’s invoice or confirmation of any refunds, contact the support team.
What should I do if I cannot find my invoice?
Check your email, including your spam or junk folders.
Ensure you provided the correct email address at the time of purchase.
If the invoice is still not found, contact Planner 5D support and specify the payment method (e.g., credit card, PayPal) used for the purchase.
Can Planner 5D issue invoices for past purchases?
Yes. For direct purchases, Planner 5D can issue invoices for past transactions, provided the purchase was not made through a third-party platform like Google Play or PayPal.