Before you start
You must use the same Planner 5D account on all devices.
Android-only subscriptions do not support cross-platform synchronization.
Web platform accounts support project synchronization across supported platforms.
Official Planner 5D platforms
Platform |
Web platform - Planner 5D |
App Store - Planner 5D: AI Home Deisgn |
Google Play - Planner 5D: AI Home Design |
Windows Store - Planner 5D: AI Home Design |
Accessing projects on different devices
Once you register a Planner 5D account on the Web platform, your projects can be synced across supported devices.
You can continue working on your projects using:
Web platform
iOS app
Android app
Windows app
Android subscription differences
There are two subscription types available for Android devices:
Subscription type | Cross-platform sync |
Android-only subscription | Not supported |
Standard subscription | Supported |
Android-only subscriptions are tied to the Google Play account and only work on Android devices.
If you want to access projects on multiple devices and platforms, cancel the Android-only subscription and purchase a standard subscription instead.
Troubleshooting
Problem | Cause | What to do |
Projects are not syncing between devices | Android-only subscription is being used | Confirm the subscription type |
Projects are missing on another device | Different Planner 5D account is being used | Log in using the same account on all devices |
Subscription is not visible on another platform | Android-only subscription does not support other platforms | Use a standard subscription instead |
Known limitations
Android-only subscriptions do not support synchronization across platforms.
Android-only subscriptions are tied to the Google Play account.
Cross-platform synchronization requires the same Planner 5D account on all devices.