In this article we will cover the most common reasons and what to do next if you do not see the subscription on your Planner 5D account.
Ensure you are using the correct subscription tier to access the corresponding features in Planner 5D.
Subscription Tiers Overview
Planner 5D offers multiple subscription types, each providing different levels of features:
Premium Subscription: Access to essential paid tools and features.
Pro Subscription: Additional tools and features not available in Premium, often suited for advanced users or businesses.
1) You’re logged into a different account
Subscription is linked to the email used at checkout.
Make sure you’re logged in with the same email you used to purchase.
If you have multiple accounts/emails, try signing out and back in.
Verify if your account is linked through an email or Google login to ensure proper synchronization.
2) Platform mismatch (Web vs App Store / Google Play)
Subscriptions are tied to the platform where they were purchased:
App Store (iOS) → linked to your Apple ID
Google Play (Android) → linked to your Google account
Web subscription → linked to your Planner 5D account on the web
So if you subscribed via the stores, the subscription can be restored via the app and if you subscribed on the web, it will show only when you’re logged into the correct web account.
3) Restore Purchase (for App Store / Google Play only)
Changes to subscriptions created via Apple’s App Store must be managed through your device’s subscription management settings.
If you purchased through the App Store or Google Play and your subscription isn’t appearing, use Restore Purchase in the app.
Important: Restore Purchase does not work for web subscriptions.
If you purchased on the web, you don’t need to restore just log in with the same Planner 5D account used for the purchase.
If your payment method involves iDEAL or other delayed processing systems, please allow up to several business days for transactions to clear.
4) It may need a quick refresh
Log out and back in
Restart the app (or refresh the web page)
Clear the app or browser cache (Android/Web users) and retry.
Update to the latest app version or reinstall the app if needed.
Still not showing?
Contact us at support@planner5d.com and include:
If you subscribed through our website, you can share:
The email address used at the time of purchase.
The last 4 digits of your card (e.g., VISA), the charged amount, and the date.
Your PayPal transaction ID.
The invoice you received from Planner 5D.
For subscriptions purchased via the Stores:
We’ll help you get it sorted.