In this article we will cover the most common reasons and what to do next if you do not see the subscription on your Planner 5D account.
1) You’re logged into a different account
Subscription is linked to the email used at checkout.
Make sure you’re logged in with the same email you used to purchase.
If you have multiple accounts/emails, try signing out and back in.
2) Platform mismatch (Web vs App Store / Google Play)
Subscriptions are tied to the platform where they were purchased:
App Store (iOS) → linked to your Apple ID
Google Play (Android) → linked to your Google account
Web subscription → linked to your Planner 5D account on the web
So if you subscribed via the stores, the subscription can be restored via the app and if you subscribed on the web, it will show only when you’re logged into the correct web account.
3) Restore Purchase (for App Store / Google Play only)
If you purchased through the App Store or Google Play and your subscription isn’t appearing, use Restore Purchase in the app.
Important: Restore Purchase does not work for web subscriptions.
If you purchased on the web, you don’t need to restore just log in with the same Planner 5D account used for the purchase.
4) It may need a quick refresh
Log out and back in
Restart the app (or refresh the web page)
Still not showing?
Contact us at support@planner5d.com and include:
If you subscribed through our website, you can share:
The email address used at the time of purchase.
The last 4 digits of your card and type [eg. VISA], the charged amount, and the date.
Your PayPal transaction ID
The invoice you received from Planner 5D.
For subscriptions purchased via the Stores:
If the order has been placed on the App Store, please share the order ID (it starts with the letter "M").
If you've purchased via Google Play Store, a GPA transaction number is needed (for more information, please click here).
We’ll help you get it sorted.