How long does it usually take?
Most uploads are processed within 10 minutes to 24 hours. The timing mainly depends on:
The current processing queue, and
How complex the plan is.
Below you can find some recommendations and guidelines to achieve the best results when using our AI to reproduce your plan in Planner 5D.
Essential Guidelines
Supported Formats: Our AI can only process JPG/PNG/PDF/DXF/DWG formats of your plan. We do not accept or process other formats at the moment. However, if your plan is in an unsupported format, you can take a screenshot of it, ensuring the screenshot's resolution is under 8192x8192px.
Clarity and Orientation: Your plan should be clearly visible. Tilted plans may result in issues with the final output.
Quality of Source: If you're uploading a photo of a paper-based plan that has been folded, we cannot guarantee excellent results.
Type of Plan: Renders or elevations cannot be properly recreated in the Planner 5D app.
Dimensions: Your plan should include dimensions. Without them, we cannot reproduce the plan while maintaining the desired dimensions.
Furniture: Your plan can include furniture. However, our AI will recognize and place only basic furniture like beds, bathrooms, tables, doors, etc. It might not identify and place more specific items, such as a refrigerator.
Supported Formats: Our AI can only process JPG/PNG/PDF/DXF/DWG formats of your plan. We do not accept or process other formats at the moment. However, if your plan is in an unsupported format, you can take a screenshot of it, ensuring the screenshot's resolution is under 8192x8192px.
Clarity and Orientation: Your plan should be clearly visible. Tilted plans may result in issues with the final output.
Quality of Source: If you're uploading a photo of a paper-based plan that has been folded, we cannot guarantee excellent results.
Type of Plan: Renders or elevations cannot be properly recreated in the Planner 5D app.
Dimensions: Your plan should include dimensions. Without them, we cannot reproduce the plan while maintaining the desired dimensions.
Furniture: Your plan can include furniture. However, our AI will recognize and place only basic furniture like beds, bathrooms, tables, doors, etc. It might not identify and place more specific items, such as a refrigerator.
Can I cancel the upload?
Uploads can’t be cancelled from your side. If you need to stop it, our Support team can cancel the processing for you.
Note worthy: we can’t guarantee faster processing for your next upload.
It’s been more than 24 hours, what now?
If your plan is still processing after 24 hours, please contact us at support@planner5d.com and we’ll take a look.
Thank you for your patience while your plan is being processed.