Before you start
Your projects are saved automatically on all platforms.
You must be logged in to your Planner 5D account.
Always verify your login status to protect your work.
Your device should be connected to the Internet.
Offline changes are only saved after reconnecting to the Internet.
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If you open your project from another device with an active internet connection before saving your changes, those unsaved changes could be overwritten.
Wait a few seconds before closing your project to ensure all changes have been successfully sent to our servers.
Always make sure your project updates are synchronized across devices before switching.
Known limitations
Projects created without an account cannot be restored.
Offline changes are not synchronized until the device reconnects to the Internet.
Opening the same project on another connected device before synchronization may overwrite offline changes.
How project saving works
Once you are logged in to your account, projects are saved automatically after every change if you have stable internet connection
Requirements | Details |
Account login | Required for saving projects |
Internet connection | Required for synchronization and backup |
Automatic saving | Enabled automatically while editing |
Offline work | Changes are saved only after reconnecting to the Internet |
Projects created without logging in cannot be saved or restored.
Troubleshooting
Problem | Cause | What to do |
Changes are missing on another device | The project was opened on another device before offline changes were synchronized | Reconnect the original device to the Internet before opening the project elsewhere |
Project was not saved | The project was created without logging in | Log in before creating or editing projects |
Offline changes are not visible | Device was not connected to the Internet | Connect the device to the Internet and wait for synchronization |
If you are experiencing some difficulties, please get in touch with us. You can find more information on how to do so here: