Experiencing crashes when opening a project on your iOS device or any other platform can be a frustrating experience. Not to worry, though! We have a few suggested steps that can help you resolve the issue.
Depending on the platform used
Reinstall the App
Clear cookies and cache from your browser
Cache or minor conflicts with the app can sometimes cause small technical issues.
Test Different Projects
Identify whether the issue occurs only with a specific project or with all projects.
If the problem is specific to one project, it might be an indication that the plan is too large or complex for your device to handle effectively. In such a case, consider simplifying the plan or if possible, upgrading to a more powerful device.
Contact Customer Support: If the problem persists with all projects or even a simple one, it's time to reach out to our customer support team. We're here to assist you in identifying and resolving the problem to ensure a smooth experience with our app. You can reach out via email support@planner5d.com if the app doesn't work.
Remember, we're committed to providing you with a seamless Planner 5D experience. Feel free to reach out if you encounter any issues, and we'll do our best to help!