Projects or Spaces cannot be restored from your end. If you need help restoring the projects, please contact our Support team.
Before you remove a project
Deleting a project is permanent.
Deleting a Space removes everything inside it (projects, renders, files).
There is no in-app undo for deleted projects or Spaces.
How to remove a project
On Web:
Open your Space.
Locate the project you want to remove.
Select the project options.
Click Delete.
Confirm the action.
On iOS:
Open the Floor Plans;
Choose the Project you wish to remove;
Press and hold then;
From the dropdown menu select:
Delete
On Android:
Go to Projects;
From there click on the three dots;
On the dropdown menu Select Delete
Confirm the deletion
Project is Removed
On Windows app:
Open the Planner 5D app.
Navigate to the 'My Projects' section.
Locate the project you wish to archive, then click on the three dots icon in the lower right corner of the project's thumbnail.
Click on the "Delete" option.
Your project will now removed from your active project list.
How to restore a deleted project or Space
Projects and Spaces cannot be restored within the app. If something was deleted, you’ll need to contact the Support team.
Before contacting support
To help the team locate your project faster, make sure you:
Check if you may have multiple accounts (this is a common reason projects appear missing)
What to include in your request
To help the team locate your project faster, please make sure you:
Are logged into the correct account;
Check if you may have multiple accounts (this is a common reason projects appear missing);
Send us a message directly from the app you used to create the project;
Provide the email address(es) you may have used (list all possible ones);
Share the project name (this helps us search through all projects);
Specify the platform used to create the project (Web, iOS, Android, macOS, Windows);
If this didn’t solve it
If you’re unsure whether the project was deleted or missing due to account issues, contact Support with the details above. The more information you provide, the faster the investigation can be completed.