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How to Get Help Designing your Project

The right option depends on whether you need guidance, small changes, or a complete project created for you.

You can get help with your project using Design Generator or Bernard AI, by booking a live session with a designer ($79), or by ordering a full custom design (starting from $99).

This is separate from the Planner 5D subscription (Free / Premium / Professional). Hiring a designer is an extra paid service, not included in the plan.


Choose the type of help you need

1. Use AI design tools

If you want quick assistance while working on your project, we offer some tools such as:

  • Design Generator;

  • Use Bernard AI for suggestions, guidance, and design ideas;

  • AI Designer: furnishes your room depending on the chosen style and room type;

  • Bernard AI: Bernard AI helps guide your design process with suggestions and ideas, while full project creation is available through design services.

2. Book a call with a designer

If you need guidance and want to learn while designing:

  1. Open My Spaces

  2. The Go to one of your Space

  3. Click Hire a Designer

  4. Select Book a Call:

  5. Choose a time slot

  6. Confirm your booking

  • Duration: ~40 minutes

  • Price: $79


3. How to Order a Full Custom Design:

If you want a complete project created for you, you can check more information on the service below:

  • Floor plan (basic layout): $99

    • ⚠️No need to purchase a floor plan if you already have a 2D/3D project available in Planner 5D platform.

      • If you don’t have a project yet: Start by creating a project or uploading a floor plan.

⚠️If you already have a project, we will review it and make sure it aligns with your request.

Please note:

  • Small adjustments (such as minor layout changes or room size tweaks) will not be charged.

  • ❗️If your request involves more significant layout changes, additional work may be required. In that case, a Floor Plan service ($99) may be needed to complete those updates.

  • Room interior design: $99 per room

  • Renders / 360 walkthroughs / CAD: from $49 each

  • We also provide the priority delivery, this is charged $99 additionally.

  • Add services later if needed

Experts Platform:

If you want a complete project created for you by our designers please find the steps below:

  1. Open My Spaces

  2. The Go to one of your Space

  3. Click Hire a Designer

    1. From there click on Get an estimate for your project

After clicking to receive the estimate for the project, there are two ways you can receive it:

  • Filling out the information yourself;

  • If you’re unsure what to select, please choose the “Talk to us” or ''Chat with Us'' option and send us a message with the following details:

    • Project scope: Do you need a basic 3D model of the floor plan, or a full interior design for specific rooms or the entire space?

    • Deliverables: Are you looking for HD renders, 360° walkthroughs, or CAD files?

    • Reference materials: If available, please provide a floor plan sketch or drawing

    Our team will review your request and provide you with an estimate for your project.

After placing your order, you will receive a personal dashboard that allows you to track your project's progress, comment as work progresses, directly communicate with your designer at any time, and do much more.


4. What will I get?

Depending on the needed for the project:

  • Editable 2D/3D floor plan

    It can be created from scratch, from your blueprint, or we can use the one you’ve already made

  • Interior design of selected rooms

    We will perfect the furniture selection, arrangement, and finishes to ensure your complete satisfaction

  • Realistic 4K renders

    A set of photorealistic renders for every room so you can see your future space on photos

  • 360° Walkthrough

    Walk around the house with an interactive 360° walkthrough to enjoy an unmatched experience of your space


A few things to note:

  • Custom design requires payment before work begins

  • Designers cannot access or work on your project without the needed information

  • Delivery time depends on project complexity


When to contact support

Please contact support if:

  • You cannot find the Hire a Designer option

  • You’re experiencing issues with booking a service or with payments

  • You need help locating your design order

When reaching out, please include:

  • Your account email

    or

  • Your invoice

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