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How to Get Help Designing your Project

The right option depends on whether you need guidance, small changes, or a complete project created for you.

You can get help with your project using Design Generator or Bernard AI, by booking a live session with a designer ($79), or by ordering a full custom design (starting from $99).


Choose the type of help you need

1. Use AI design tools

If you want quick assistance while working on your project, we offer some tools such as:

  • Design Generator;

  • Use Bernard AI for suggestions, guidance, and design ideas;

  • AI Designer: furnishes your room depending on the chosen style and room type;

  • Bernard AI: Bernard AI helps guide your design process with suggestions and ideas, while full project creation is available through design services.

2. Book a call with a designer

If you need guidance and want to learn while designing:

  1. Open My Spaces

  2. The Go to one of your Space

  3. Click Hire a Designer

  4. Select Book a Call:

  5. Choose a time slot

  6. Confirm your booking

  • Duration: ~40 minutes

  • Price: $79


3. How to Order a Full Custom Design:

If you want a complete project created for you, you can check more information on the service below:

  • Floor plan (basic layout): $99

    • ⚠️No need to purchase a floor plan if you already have a 2D/3D project available in Planner 5D platform.

      • If you don’t have a project yet: Start by creating a project or uploading a floor plan.

⚠️If you already have a project, we will review it and make sure it aligns with your request.

Please note:

  • Small adjustments (such as minor layout changes or room size tweaks) will not be charged.

  • ❗️If your request involves more significant layout changes, additional work may be required. In that case, a Floor Plan service ($99) may be needed to complete those updates.

  • Room interior design: $99 per room

  • Renders / 360 walkthroughs / CAD: from $49 each

  • We also provide the priority delivery, this is charged $99 additionally.

  • Add services later if needed

Experts Platform:

If you want a complete project created for you by our designers please find the steps below:

  1. Open My Spaces

  2. The Go to one of your Space

  3. Click Hire a Designer

    1. From there click on Get an estimate for your project

After clicking to receive the estimate for the project, there are two ways you can receive it:

  • Filling out the information yourself;

  • If you’re unsure what to select, please choose the “Talk to us” or ''Chat with Us'' option and send us a message with the following details:

    • Project scope: Do you need a basic 3D model of the floor plan, or a full interior design for specific rooms or the entire space?

    • Deliverables: Are you looking for HD renders, 360° walkthroughs, or CAD files?

    • Reference materials: If available, please provide a floor plan sketch or drawing

    Our team will review your request and provide you with an estimate for your project.

After placing your order, you will receive a personal dashboard that allows you to track your project's progress, comment as work progresses, directly communicate with your designer at any time, and do much more.


4. What will I get?

Depending on the needed for the project:

  • Editable 2D/3D floor plan

    It can be created from scratch, from your blueprint, or we can use the one you’ve already made

  • Interior design of selected rooms

    We will perfect the furniture selection, arrangement, and finishes to ensure your complete satisfaction

  • Realistic 4K renders

    A set of photorealistic renders for every room so you can see your future space on photos

  • 360° Walkthrough

    Walk around the house with an interactive 360° walkthrough to enjoy an unmatched experience of your space


A few things to note:

  • Custom design requires payment before work begins

  • Designers cannot access or work on your project without the needed information

  • Delivery time depends on project complexity


When to contact support

Please contact support if:

  • You cannot find the Hire a Designer option

  • You’re experiencing issues with booking a service or with payments

  • You need help locating your design order

When reaching out, please include:

  • Your account email

    or

  • Your invoice

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