If you’ve bought a subscription or a pack of items, but you cannot find available functionality, please follow the instructions below:
Log out from the application and re-login. It might solve the issue.
If after the re-login you still cannot access the plan or items, please check what email you’ve received a receipt of purchase to.
That will help you understand what account of yours has received a purchase. In some cases, customers create several accounts without even knowing it. Make sure you're logging into the account connected to the email you've received a receipt to.
If nothing helps and you still cannot access the purchased item, please contact our support team from the app where you've made a purchase. We will require the following information:
- email of your account;
- screenshot of the receipt;
- the platform you’ve used to make a purchase (iOS, Android, macOS, Web, Windows).