Subscription cancellation varies on different platforms. 


Click on the one that you’ve used to subscribe:


Note: If you simply delete the app, the subscription will not be cancelled! Cancelling the subscription prevents you from the subsequent charges. However, that doesn't refund your last payment. 

You can also check out the article regarding our Refund procedure.


Cancelling the subscription on the Web platform


To cancel your subscription, please do the following:

  1. Open your Profile at Planner 5D;

  2. Choose the Billing section;

  3. Click the Cancel button.


Cancelling subscription on the iOS platform


To cancel the subscription on the iOS platform, please follow the instructions below:

  1. Open the Settings app on your device;

  2. Tap your name at the top of the screen;

  3. Tap Subscriptions. 
    If you don't see "Subscriptions," tap "iTunes & App Store" instead. Then tap your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.

  4. Tap the subscription that you want to manage;

  5. Tap Cancel Subscription. 
    If you don’t see Cancel Subscription, the subscription is already canceled and shouldn’t be renewed.


If the app has already been deleted, the subscription will be cancelled anyway. However, already charged funds cannot be refunded.


Cancelling the subscription on the Android platform


Please follow the instructions to cancel the subscription:

  1. Open the Play Market app on your Android device;

  2. Make sure you’ve logged in to the correct Google account of yours;

  3. Click the Menu icon -> Subscriptions;

  4. Find the subscription you wish to cancel;

  5. Click the Cancel button;

  6. Follow the instructions in the Play Market


If the app has already been deleted, the subscription will be cancelled anyway. However, already charged funds cannot be refunded.


Cancelling the subscription on the macOS platform


To check or cancel subscriptions on your Mac do the following:

  1. Open the App Store app.

  2. Click the sign-in button or your name at the bottom of the sidebar.

  3. Click View Information at the top of the window. You might be asked to sign in.

  4. On the page that appears, scroll until you see Subscriptions, then click Manage.

  5. Click Edit next to the subscription that you want to cancel. 
    Don't see the subscription that you're looking for?

  6. Click Cancel Subscription. 
    If you don’t see Cancel Subscription, then the subscription is already canceled and shouldn’t be renewed.


Cancelling the subscription on the Windows platform

  1. Open the Services & subscriptions page. 

  2. Sign in with the Microsoft account you used to purchase your subscription.

  3. Find your subscription and select Manage. 

  4. On the next page, select Cancel or Upgrade or Cancel, depending on your subscription type.

  5. Follow the instructions on the page to proceed with the cancellation.

You can also check out the article regarding our Refund procedure