On your adventure with Planner 5D, you might stumble upon some cases where you'll require additional help to keep moving forward. Our Support team is here 24/7 ready to lend a helping hand!
By following these simple steps you can help us resolve your issue in no time:
- Always contact us from the app you've faced an issue in;
Use the "Report a problem" form to send us your questions or concerns. You can find it by tapping on the profile icon in the upper left corner of the app.
- Add a screenshot of your issue to the ticket;
This screenshot should capture the whole screen. Sometimes tiny details help us solve the case.
- Describe the step-by-step process that led you to that issue;
The more details you give us, the faster we can reproduce your journey to find and fix the obstacle on your way.
- If a purchase is missing – attach a screenshot of the receipt, so we can find and restore it.