Contacting Support Team for Help (Android)
Modified on: Wed, 16 Dec, 2020 at 6:01 PM
On your adventure with Planner 5D, you might stumble upon some cases where you'll require additional help to keep moving forward. Our Support team is here 24/7 ready to lend a helping hand!
By following these simple steps you can help us resolve your issue in no time:
- Always contact us from the app you've faced an issue in;
- Add a screenshot of your issue to the ticket;
This screenshot should capture the whole screen. Sometimes tiny details help us solve the case.
- Describe the step-by-step process that led you to that issue;
The more details you give us, the faster we can reproduce your journey to find and fix the obstacle on your way.
- If a purchase is missing – attach a screenshot of the receipt, so we can find and restore it.
We will need to see your purchase order ID on the screenshot. Usually, it looks like GPA.1234-1234-1234-12345
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