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Knowledge base
What's New
New Updates and Offers
1
Design Battle is Going Mobile
Archived
2
Getting Ready for Christmas with Planner 5D
Black Friday with Planner 5D
Web platform
Getting Started
7
About Planner 5D
Registering an account (Web)
Subscription Types (Web)
Contacting Support Team for Help (Web)
Password Restoration (Web)
See all 7 articles
Get to Know the Mechanics
11
Menu Navigation (Web)
Creating Your First Floor (Web)
Changing Metrics Unit (Web)
Saving Projects (Web)
Project Synchronisation (Web)
See all 11 articles
Working on a Project
20
Digitalising Your Plan (Web)
Starting From Scratch (Web)
Creating a Custom Room Form (Web)
Catalogue Menu (Web)
Edit Objects (Web)
See all 20 articles
Screenshots and Renders
2
Creating Screenshots (Web)
Renders Processing Time (Web)
Subscriptions and Billing
4
Subscription Types (Web)
Educational Licence
In-App Purchases (Web)
Cancelling Subscription (Web)
Android platform
Getting Started
7
About Planner 5D
Registering an Account (Android)
Subscription Types (Android)
Contacting Support Team for Help (Android)
Password Restoration (Android)
See all 7 articles
Get to Know the Mechanics
12
Menu Navigation (Android)
Creating Your First Floor (Android)
Changing Metrics Unit (Android)
Saving Projects (Android)
Project Synchronisation (Android)
See all 12 articles
Working on a Project
16
Starting From Scratch (Android)
Catalogue Menu (Android)
Changing Dimensions (Android)
Edit Objects (Android)
Adding a Landscape (Android)
See all 16 articles
Screenshots and Renders
2
Creating Screenshots (Android)
Renders Processing Time (Android)
Subscriptions and Billing
4
Subscription Types (Android)
In-App Purchases (Android)
Cancelling Subscription (Android)
Subscription not Active in Android app
iOS platform
Getting Started
6
About Planner 5D
Registering an Account (iOS)
Subscription Types (iOS)
Contacting Support Team for Help (iOS)
Password Restoration (iOS)
See all 6 articles
Get to Know the Mechanics
11
Menu Navigation (iOS)
Design Battle (iOS)
Creating Your First Floor (iOS)
Changing Metrics Unit (iOS)
Saving Projects (iOS)
See all 11 articles
Working on a Project
18
Starting From Scratch (iOS)
Creating a Custom Room Form (iOS)
Catalogue Menu (iOS)
Edit Objects (iOS)
Changing Dimensions (iOS)
See all 18 articles
Screenshots and Renders
2
Creating Screenshots (iOS)
Renders Processing Time (iOS)
Subscriptions and Billing
3
Subscription Types (iOS)
In-App Purchases (iOS)
Cancelling Subscription (iOS)
macOS Platform
Getting Started
6
About Planner 5D
Registering an Account (macOS)
Subscription Types (macOS)
Contacting Support Team for Help (macOS)
Password Restoration (macOS)
See all 6 articles
Get to Know the Mechanics
7
Menu Navigation (macOS)
Creating Your First Floor (macOS)
Changing Metrics Unit (macOS)
Saving Projects (macOS)
Project Synchronisation (macOS)
See all 7 articles
Working on a Project
19
Starting From Scratch (macOS)
Creating a Custom Room Form (macOS)
Catalogue Menu (macOS)
Editing Objects (macOS)
Changing Dimensions (macOS)
See all 19 articles
Screenshots and Renders
2
Creating Screenshots (macOS)
Renders Processing Time (macOS)
Subscriptions and Billing
3
Subscription Types (macOS)
In-App Purchases (macOS)
Cancelling Subscription (macOS)
Windows platform
Getting Started
6
About Planner 5D
Registering an Account (Windows)
Subscription Types (Windows)
Contacting Support Team for Help (Windows)
Password Restoration (Windows)
See all 6 articles
Get to Know the Mechanics
8
Menu Navigation (Windows)
Creating Your First Floor (Windows)
Changing Metrics Unit (Windows)
Saving Projects (Windows)
Project Synchronisation (Windows)
See all 8 articles
Working on a Project
16
Starting From Scratch (Windows)
Catalogue Menu (Windows)
Edit Objects (Windows)
Changing Dimensions (Windows)
Adding a Landscape (Windows)
See all 16 articles
Screenshots and Renders
2
Creating Screenshots (Windows)
Renders Processing Time (Windows)
Subscriptions and Billing
2
Subscription Types (Windows)
Finding Order ID (Windows)
Problem Solving
Account issues
4
I accidentally created several accounts
Lost access to account
Lost access to an account on iOS device
Deleting an account
Project issues
4
Files cannot be downloaded
Accidentally deleted the project
Projects are missing
AI plan recognition didn’t work
Subscription issues
4
Subscription isn't active
Subscription disappeared
Subscription not active on Android app
Subscription cancellation
F.A.Q.
FAQ
6
White label solution for business
How to join affiliate program
How to make a purchase on the Web platform?
Using Planner 5D for Free
Is there a program for schools and universities?
See all 6 articles
Video Tutorials
10
Adding a Basement
Creating a Terrace
Adding Curved Wall
Creating a Foundation
Adding Roof Windows
See all 10 articles
Help Desk Software
by Freshdesk